Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Rental Remittance
  3. Building Services
    1. Elevator Service
    2. HVAC
    3. Janitorial
    4. Light Bulb Replacement
    5. Mail Service
    6. Maintenance Requests
    7. Parking, EV Charging and Bicycle Parking
    8. Security
    9. Signage and Directory
    10. Storage
    11. Telecom Providers
    12. Transportation
  4. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event and Pandemic
    4. Bomb Threat and Suspicious Device
    5. Building Emergency Systems
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Evacuation Purpose
    9. Fire and Life Safety Systems
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
  5. Policies and Procedures
    1. Air Quality
    2. Animals
    3. Bell or Buzzer System
    4. Bicycles and Motorized Vehicles in the Building
    5. Building Directory
    6. Care of Tenant Space and Building
    7. Change To Building Name and Address
    8. Corridor Doors Kept Closed
    9. Electrical and Gas Connections
    10. Electrical Capacity
    11. Electronic Waste Recycling
    12. Furnishing Ice, Water and Towels
    13. General Building Rules and Regulations
    14. Installation of Heavy Articles
    15. Janitorial
    16. Keys and Locks
    17. Landlord's Approval of Contractors
    18. Landlord's Reservation of Rights
    19. Lost or Stolen Items
    20. Merchandise Sales, Lodging, Cooking, Vending Machines, Sale of Alcohol
    21. Movement of Large Items In/Out of Building
    22. Obstructions
    23. Parking and Traffic Regulations
    24. Plumbing Fixtures and Applicances
    25. Quiet Enjoyment
    26. Recycling
    27. Security and Life Safety
    28. Sharing Telecom
    29. Signs, Advertising, and Notices
    30. Smoking
    31. Soliciting and Peddling
    32. Special Work and Service Requests
    33. Telephone Service
    34. Tenant and Visitor Access
    35. Window Coverings
  6. Insurance Requirements
  7. Moving Procedures
  8. Tenant Alterations and Construction

Emergency Preparedness Resources and Training

As part of our commitment to safety and security, Shorenstein Realty Services has created a website that offers additional resources on emergency preparedness with information from creating a business continuity plan, to creating checklists for planning and responses to communications, and disaster response exercise. We invite you to use these resources by visiting our Property Resource for Emergency Preparedness (P.R.E.P.) website.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.